CSBS has enhanced NMLS to provide users more self-service options to reset their username and password without having to contact the NMLS Call Center or their account administrator. This enhancement puts the ability to manage a personal task back into the hands of system users. 

The new username and password reset process follows best practices for maintaining secure NMLS access, including continued use of multi-factor authentication to better manage user identification. 

How it works 

• The first time an NMLS user logs in, they will be asked to add a new recovery email, preferably a personal email to which they will always have access, even if they change employers. Users can choose to provide a second recovery email as a backup recovery method.
• Recovery email address can be used to: 
  • Log in (using a username or initial recovery email address)
  • Reset a password
  • Recover a username
  • Enable and unlock an account
• Users also can add a mobile phone number, which can be used when resetting a password. An NMLS user’s account will still lock after five unsuccessful attempts. However, users can follow the system prompts to reset it easily.

NMLS user benefits 

• Save time managing NMLS account access and spend more time focusing on your business. 
• Self-service password options eliminate the need to contact the NMLS Call Center for support. 
• Greater satisfaction using NMLS knowing username and password changes can be handled easily and quickly. 

Visit csbs.org/mod to sign up for updates on NMLS modernization activities. You can also sign up to join the NMLS User Experience Group.