Blog post
NMLS Enhancement: Reset an NMLS Username and Password with Ease
Jul 25, 2024
CSBS has enhanced NMLS to provide users more self-service options to reset their username and password without having to contact the NMLS Call Center or their account administrator. This enhancement puts the ability to manage a personal task back into the hands of system users.
The new username and password reset process follows best practices for maintaining secure NMLS access, including continued use of multi-factor authentication to better manage user identification.
How it works
- The first time an NMLS user logs in, they will be asked to add a new recovery email, preferably a personal email to which they will always have access, even if they change employers. Users can choose to provide a second recovery email as a backup recovery method.
- Recovery email address can be used to:
- Log in (using a username or initial recovery email address)
- Reset a password
- Recover a username
- Enable and unlock an account
- Users also can add a mobile phone number, which can be used when resetting a password. An NMLS user’s account will still lock after five unsuccessful attempts. However, users can follow the system prompts to reset it easily.
![](/sites/default/files/inline-images/Screenshot%202024-07-16%20110829_0.png)
NMLS user benefits
- Save time managing NMLS account access and spend more time focusing on your business.
- Self-service password options eliminate the need to contact the NMLS Call Center for support.
- Greater satisfaction using NMLS knowing username and password changes can be handled easily and quickly.
Visit csbs.org/mod to sign up for updates on NMLS modernization activities. You can also sign up to join the NMLS User Experience Group.
Related Posts
- Blog post
NMLS Enhancement: New Designs, Profile Dashboard and Survey Option
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- Blog post
NMLS Enhancement: Single Login to Access All NMLS Accounts
Jul 23, 2024
- Other
NMLS Modernization Phase One Release Notes
Jul 22, 2024
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